We are serious about excellent customer service.
Here is a reprint of an article that we found helpful to remind us to always be at our best when serving you.
Principles of good customer service
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.
To ensure you provide the best customer service:
To build good customer relationships you need to:
If you want to provide the best customer service, all of your staff need to have good communication and sales skills. You will also need to show leadership by personally providing excellent customer service at all times. Learn more about the sales process.
Listen to customer complaints; you may learn something about your product or service. Let customers know that you appreciate feedback. Overcome any objections. Listen to what the customer is objecting about (often price, merchandise or time). Confirm the validity of each concern and offer a solution. Find out more about managing customer complaints.
Know your products - where everything is located, brand names, place of manufacture and price. The more you know, the more confidence you can build in the customer.
Recognize product features
Turn these features into benefits for the customer. Ensure your staff can tell customers about the product features and benefits.
This article first appeared here, copyright The State of Queensland 2014. It is under CC License.
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